betilj Privacy Policy

1 Introduction and Purpose

betilj ("we", "our", or "platform") provides a safe and reliable online betting and casino service for players in Bangladesh. This privacy policy explains how betilj collects, uses, stores, and protects your personal information.

By using any betilj service, you agree to the terms of this privacy policy. Please read this policy carefully and contact our support team if you have any questions.

2 What Information We Collect

betilj may collect the following types of information to provide you with quality service:

• Identity Information: Full name, date of birth, and national identity card details (for identity verification).
• Contact Information: Email address and mobile number.
• Financial Information: bKash, Nagad, Rocket, or Upay account details, transaction history, and deposit and withdrawal records.
• Account Information: Username, preferences, betting history, and gameplay data.
• Technical Information: IP address, browser type, device information, access times, and cookie data.
• Communication Records: Details of your conversations with our customer service team via live chat or email.

3 How We Collect Information

betilj collects your information in the following ways:

• Registration Process: When you create an account on betilj.
• During Transactions: When you make deposits, withdrawals, or carry out any financial activity.
• During Platform Use: When you play games, place bets, or use other services.
• Through Customer Support: When you contact us via live chat or email.
• Through Automated Technology: Via cookies, web beacons, and similar technologies.

4 Purpose of Using Your Information

betilj uses your information only for the following purposes:

• To verify your identity and manage your account.
• To process betting, gaming, and financial transactions.
• To ensure the security of your account and prevent fraudulent activity.
• To manage bonuses, promotional offers, and loyalty rewards.
• To provide customer service and respond to your requests.
• To follow responsible gaming policies and help prevent problem gambling.
• To improve platform performance and resolve technical issues.
• To meet applicable legal and regulatory obligations.

5 Sharing and Disclosure of Information

betilj does not sell, rent, or commercially transfer your personal information to third parties. However, information may be shared to a limited extent in the following cases:

• Payment Processors: Information required to complete transactions through bKash, Nagad, Rocket, and Upay.
• Game Providers: Gameplay data shared with Pragmatic Play, Evolution Gaming, JILI, Spribe, and other game studios, solely for technical operations.
• Legal Authorities: Where mandatory disclosure is required under a court order, government directive, or applicable law.
• Security Services: With trusted partners for fraud detection and cybersecurity purposes.

Before sharing information with any third party, betilj ensures that they maintain adequate data protection standards.

6 Data Protection and Security

Protecting your information is betilj's highest priority. We take the following measures to keep your data secure:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology.
• Secure Servers: Your information is stored on high-security servers and undergoes regular security testing.
• Access Controls: Only authorized personnel can access your information.
• Two-Factor Authentication: An additional verification layer is used for account security.
• Regular Security Audits: Regular security assessments are carried out to identify vulnerabilities in our systems.

However, data transmission over the internet cannot be guaranteed to be completely secure. We strive to ensure the highest level of protection, but absolute security cannot be guaranteed.

7 Cookie Policy

betilj uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help us improve the quality of our service.

• Essential Cookies: Required for the core functionality of the platform, such as maintaining login sessions.
• Functionality Cookies: Used to remember your preferences and provide a personalized experience.
• Analytics Cookies: Used to monitor platform usage and improve services.

You can control or disable cookies through your browser settings. However, disabling some cookies may limit the functionality of the platform.

8 Data Retention Period

betilj retains your personal information only for as long as it is necessary:

• All account-related information is retained for as long as the account remains active.
• Financial transaction records may be retained for an extended period in accordance with legal and regulatory requirements.
• Even after an account is closed, some information may be retained for a specified period to meet applicable legal obligations.
• When information is no longer needed for any legitimate purpose, it is securely deleted.

9 Your Rights

As a betilj user, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right of Rectification: The right to request correction of inaccurate or incomplete information.
• Right of Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Object: The right to object to the processing of your information for specific purposes.
• Right to Portability: The right to receive your personal information in a structured format.

To exercise these rights, please contact our support team.

10 Children's Privacy Protection

betilj's services are intended only for those aged 21 and above. We do not knowingly collect any personal information from minors.

If we are informed that information from a minor has been collected, we will immediately delete that information and close the associated account.

11 International Data Transfers

As betilj is an international platform, your information may also be processed on servers outside Bangladesh. For any international data transfer, we ensure that the necessary protection measures are maintained.

Such transfers are made only to safe and trusted destinations where adequate data protection laws are in place.

12 Policy Changes

betilj may update this privacy policy from time to time. For any significant changes, we will notify you by email or through a notice on the platform.

If you continue to use betilj after any changes, it will be assumed that you have agreed to the updated policy. We recommend checking this page regularly.

13 Responsible Gaming and Data Use

betilj places the highest importance on responsible gaming. We use your gameplay data to identify potentially problematic behavior and provide timely support.

This data is used solely for your protection and is never shared with third parties for commercial purposes. To learn more about responsible gaming, visit our Responsible Gaming page.